Avaya Extends Contact Center Expertise to Midsize Businesses

Avaya Extends Contact Center Expertise to Midsize Businesses
21st May 2015 Lantel

Avaya announced Avaya IP Office Contact Center to bring affordable, multichannel contact center functionality to midsize businesses.
• Avaya IP Office Contact Center extends Avaya innovation in customer experience management to midsize businesses with the simplicity and value they require
• Supporting 5 – 100 contact center agents, IP Office Contact Center enables blended multichannel capabilities that improve customer experiences and agent efficiency
• Built on the proven Avaya IP Office software platform as part of a comprehensive solution from a single source


For midmarket companies, however, smaller budgets and limited IT resources have challenged their ability to find true, multichannel contact center solutions that fit their needs for affordability and low-risk integration, as well as ease of deployment and management.
Avaya IP Office Contact Center blends the expertise gained through 50,000 contact center deployments covering more than six million agents with the company’s growing command of the midmarket. With Avaya IP Office Contact Center, midsize companies can now simply and effectively manage inbound and outbound multichannel customer interactions.
Designed to work as an integral part of Avaya IP Office 9.0 platform that offers rich unified communications and video collaboration, Avaya IP Office Contact Center offers:
• Support for multichannel inbound and outbound contacts (voice, email, chat)
• A superior agent interface to rapidly access to customer information
• Call recording for every agent and flexible reporting
• Flexible deployment options – a dedicated server or in a virtualized environment
• Highly competitive pricing suited for midsize businesses
• Deployment in hours, with fewer steps than competitive solutions
• Easy set-up, maintenance, and management
• IP Office Software Support
Avaya IP Office Contact Center enables Avaya Connect channel partners to sell more complete solutions to a broader group of customers.

For more details please contact Lantel who are a certified Avaya Contact Centre Specialist company


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